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Most frequent questions and answers

Yes, we are an officially authorized seller to resolve any technical issue with your Tanggula TV box, including remote technical support, replacement, and warranty.

We are only responsible for our website’s orders because we receive mass messages from our customers daily. We take care of our customers to provide our customers with the best service and exclusive offers.

With respect, we do not interfere the claims outside our website. We only take care of the order fulfilled from our website: tanggulabox.com

When some people report that they purchase from others, and their boxes are unlicensed or prohibited. Some of them even lost contact with the dealer.  Please be aware of who you buy from. 

You can track your order from our track order page

Tanggula Box is an android IPTV box for home streaming entertainment. The latest Tanggula X5 tv box  has 4GB of RAM and 128GB of storage, utilizes a quad-core ARM Cortex-A55 processor, supports Android 11 and 2T2R dual-band WiFi. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.

10000+ HD Channels

Movies, TV shows, news, and music. Blockbusters, big entertainment brands, and niche channels.Enjoy an always-changing selection of HD movies, shows, kids, adult and entertainment and more free. Please check here to find the channel list.

No, because the Tanggula box has unique hardware that makes the service runs smoothly and free of charge. 

To ensure HD streaming smoothly, we recommend that the TV box stays close to the WiFi router, with at least 25 -100 Mbps internet speed.

Yes, Tanggula Box can support muti-screen by it ‘s powerful hardware.

You don’t need change your TV set. All you need is a TV with AV or HDMI input and an internet connection.

Watching movies, TV shows, and sports events won’t violate U.S.& Canada Copyright law. 

You won’t encounter a law issue unless uploading, downloading, or broadcasting content to a large group.

Tanggula box is a legal android device. We provide hardware. It is up to customers’ choices to install Apps.

Tanggula box warranty period lasts one year. If there are any problems with your Tanggula android tv box, please contact our customer service. First, to save your time, our technical support will do the best to help you to solve the problem. For the worse case, if your hardware gets into trouble and you won’t fix it, you can send the product to us, and we will repair it for free within one year. If your warranty period gets expired, you can still send the device to us for repair at a separate cost. You’re still able to enjoy the service once the device is recovered. During the time of repair, we’ll offer an account to maintain your service.

yes, it works all of the world 

The TV box you buying already include IPTV service lifetime, just pay tv box cost, No any extra subscription fees.

Normally ship out your TV Box by FEDEX, DHL for free.

All internet devices may buffer or freezing.To avoid the buffer, our engineering design the hardware & software&server by highest level solution: Android 11.0 OS, and Use the most advanced cpu: Amlogic S905X4 64-bit Quad-Core, plus 4G HIGH SPEED RAM, also use 1000MB Ethernet.

100% money return guarantee in 30days, not any fees, no reason.But I think it is your best investment because Tanggula powerful function.

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