Tanggulabox offers free shipping for any product we have sold, usually we will use FedEx, DHL to ship your android tv box and accessories.Generally, it will be delivered in 2-5 days in the continental United States.
To ensure your package is delivered correctly and received within the time frame we advertise, please ensure that your address is entered correctly and includes all relevant and required information. Using the correct initials, street number, building or apartment number, and routing information (if applicable) is critical to ensuring timely delivery. We are not responsible for lost, misplaced or incorrectly delivered goods if the address information provided at the time of purchase is incorrect or entered incorrectly.
order processing time
The processing time for an order is different from the time it takes for the appropriate carrier to pick up the shipment from our fulfillment center and arrive at its destination. Standard domestic and international orders may take up to 1-2 business days (excluding Saturdays, Sundays, and holidays) to process, depending on a variety of factors.
There are some uncontrollable circumstances (natural disasters, holidays, weather, COVID-19, etc.) that may cause shipping delays. While most packages will arrive on time, some situations and delays may be experienced by our carriers. Therefore, we do not guarantee exact delivery times; delivery issues are the responsibility of the shipping company.
If you experience non-delivery or your tracking information shows that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier through the claims process. Please Note: Claims may take up to 30 days to complete (depending on the shipping company used).
We are not responsible or liable for packages that have been reported as delivered by the carrier. We do not issue refunds or refunds for packages confirmed by the carrier as delivered.
change or cancel
We start processing your order and sending it to the carrier as soon as you submit it, so we are unlikely to change or cancel your order. If your order has been fulfilled within the last 24 hours, please contact us and we will do our best to do so, and if the order is already in shipping, there is no way we can do.